Terms & Conditions

Effective Date: 2026-01-17

Last Updated: 2026-01-17


These Terms govern your use of the Nafaa mobile application and related services (the

“Services”) operated by NAFAA PORTAL. By accessing or using the Services, you agree to these

Terms and the Privacy Policy. If you do not agree, do not use the Services.

1) Company Information

  • Operator: NAFAA PORTAL (Trade License No. 1503573)

  • Address: Office 205-9, HH Shaikh Saud Bin Saqr Al Qassimi Building, Al Muteena, Deira, Dubai, United Arab Emirates

  • Contact: info@nafaa.app | +971 52 225 7100

2) Eligibility, Accounts, and Security

To access certain benefits, you must complete student verification by uploading a valid Student Identity Card and any required supporting details. Fraudulent or altered documents are prohibited and may result in suspension, termination, and loss of access to offers.

3) Student Verification

To access certain benefits, you must complete student verification by uploading a valid Student Identity Card and any required supporting details. Fraudulent or altered documents are prohibited and may result in suspension, termination, and loss of access to offers.

4) Nafaa’s Role and Vendor Responsibility

  • Nafaa provides a platform listing vendor offers and provides an eligibility and redemption mechanism (including QR code redemption) for subscribed/eligible users.

  • Vendors are independent third parties responsible for their goods/services, pricing, quality, availability, and compliance with applicable law.

  • Offer conditions may apply (minimum spend, exclusions, branch limits, limited time). Vendors may refuse redemption where conditions are not met or fraud is reasonably suspected.

5) Subscriptions, Free Trial, and Auto-Renewal

Subscription plans, prices, durations, and any free trial are displayed in the app at checkout.

  • Free trial: Free trial is offered once per user for lifetime (trial policy may change). Trial does not auto-converts to paid subscription unless explicitly the user upgrades to a premium plan.

  • Auto-renewal: Subscriptions auto-renew unless cancelled before the billing date.

  • If you do not cancel before renewal, your payment method will be charged for the next period.

6) Plan Changes (Upgrade/Downgrade)

Users may upgrade or downgrade plans; the effective timing is shown in-app and depends on billing configuration.

7) Payments

Payments are processed via Stripe. Nafaa does not store full payment card details. Payment methods available at checkout may include cards and wallet options supported through Stripe.

Tax/VAT: No VAT is added by Nafaa on Stripe transactions (as configured at checkout). Prices shown at checkout are the amounts charged.

8) Failed Payments, Grace Period, and Downgrade

  • We apply a grace period with retry attempts; access may be downgraded if payment remains unpaid. Retry cadence follows Stripe/payment method rules.

  • During any grace period, access may be limited or maintained as shown in-app depending on subscription status.

  • If payment remains unsuccessful, your subscription may expire or be downgraded to a free tier.

9) Cancellation

  • You can cancel to stop future renewals using in-app subscription controls (where available) or by contacting support.

  • After cancellation, access continues until the end of the current paid period unless otherwise stated in-app.

10) Refund Policy (Objective and Auditable)

Refunds are handled to be fair, auditable, and resistant to abuse. Refund eligibility depends on the reason and timing of your request and may require verification through Nafaa’s redemption logs and billing records.

10 - 1) Mistake / Wrong Plan / No Value (First 7 Days)

  • If you subscribed by mistake, selected the wrong plan, or decide the subscription does not provide value, you may request a refund within the first 7 days of the paid subscription period.

  • We may deny repeated refund requests or abusive patterns (e.g., repeated subscribe/refund cycles).

10 - 2) Savings-Based Refund (End of Billing Cycle)

You may request a refund after a full billing cycle if your verified savings during that cycle are less than the monthly subscription price of AED 49.

  • Savings are calculated from redemptions recorded in Nafaa’s systems for that cycle, based on the offer value configured for each redemption.

  • Savings do not include amounts saved outside Nafaa or through promotions not recorded by Nafaa.

  • Refund requests must be submitted within 14 days after the billing cycle ends.

  • We may require your account to be in good standing and not under investigation for fraud or misuse.


10 - 3) Billing Errors

  • Duplicate charges, incorrect charges, or verified technical billing errors will be refunded or corrected.

11) Offer Usage Rules and Anti-Fraud

  • Do not share or sell your QR code or redemption tokens.

  • Free-tier users may have redemption rate limits; paid users may have higher limits, but anti-fraud systems may still restrict abuse or suspicious activity.

  • Nafaa may suspend access or invalidate redemptions where misuse or fraud is reasonably suspected.

12) Complaints and Escalation (Before Court)

  • Contact support at info@nafaa.app to submit a complaint or escalation.

  • We will review and respond within a reasonable timeframe depending on complexity.

  • If unresolved, either party may pursue legal remedies under the Governing Law section.

13) Acceptable Use

  • No unlawful use, harassment, or abusive conduct.

  • No attempts to bypass verification or manipulate redemption outcomes.

  • No reverse engineering, scraping, or interfering with the Services or security.

14) Intellectual Property

The Services, trademarks, designs, and content are owned by Nafaa or its licensors. You receive a limited, revocable, non-transferable license to use the Services for personal, non-commercial use.

15) Suspension and Termination

We may suspend or terminate access if you violate these Terms, misuse offers, submit fraudulent verification, or create security or legal risk.

16) Disclaimers

The Services are provided “as is” and “as available”. We do not guarantee uninterrupted availability. We do not guarantee that a vendor will honor an offer if offer conditions are not met or fraud is suspected.

17) Limitation of Liability

To the maximum extent permitted by UAE law, Nafaa is not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability where it cannot be limited under applicable law.

18) Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any dispute shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

19) Account Deletion

You may delete your account in-app or request deletion via:

  • https://nafaa.app/student/delete-account

Account deletion removes your profile and disables access. Cancellation of billing may require separate action depending on the billing flow used at the time of purchase.


20) Contact

For questions, contact info@nafaa.app.